Legal

Refund Policy

Last updated: 28 September 2026

7-Day Refund Guarantee

If you are not satisfied with your purchase, you can request a full refund within 7 days — provided you have attempted fewer than 3 tests.

1. Eligibility for Refund

You are eligible for a full refund if all of the following conditions are met:
  • Your refund request is submitted within 7 calendar days of the purchase date
  • You have attempted fewer than 3 tests from your purchased plan
  • The request is made by the account holder (same email used for purchase)

2. Non-Refundable Situations

Refunds will not be issued in the following cases:
  • More than 7 days have passed since the date of purchase
  • You have already attempted 3 or more tests
  • The account has been suspended or terminated for violating our Terms & Conditions
  • The refund request is for a plan that was purchased using a promotional/discounted code unless the promotion explicitly stated refund eligibility
  • Duplicate purchases — if you accidentally purchased the same plan twice, contact us within 24 hours for resolution

3. How to Request a Refund

To request a refund:
  1. Email us at support@caready.in with the subject line: "Refund Request — [Your Order ID]"
  2. Include your registered email address and the reason for the refund request
  3. Our team will review your request within 2 business days and respond accordingly

4. Refund Processing Time

  • Approved refunds are processed within 5–7 business days
  • The refund will be credited to the original payment method (credit/debit card, UPI, net banking)
  • Bank processing times may add an additional 3–5 business days depending on your bank
  • You will receive an email confirmation once the refund has been initiated

5. Plan Downgrade / Partial Refunds

We do not currently offer partial refunds or plan downgrades. If you purchased the Ultimate plan but only need Pro, please contact us within 24 hours of purchase and we will see what we can do on a case-by-case basis.

6. Technical Issues

If you are unable to access content due to a technical issue on our end, we will either resolve the issue promptly or offer an extension of your subscription validity. This is separate from our standard refund policy. Please report technical issues to support@caready.in.

7. Contact for Refund Queries

For any refund-related questions:

Email: support@caready.in
Response time: Within 2 business days
Hours: Monday to Saturday, 10 AM – 6 PM IST

Need to raise a refund request?

Email us within 7 days of purchase and we'll take care of it.

Email support@caready.in

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